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Processing of Personal Data
In this privacy policy, we explain what types of personal data we store and how we process them.
Below you will therefore find information about the personal data we collect, why we do this, and your rights related to the processing of your personal data.
The data controller for the personal data we process is:
Name: Hilmar
Company name: Arctic Dream
Organization number: 935 851 556
If you have any questions regarding our processing of your personal data or wish to exercise your rights, you may contact us by email.
Email: hilmarsv@live.no
Personal Data We Collect and Process
We process the following categories of personal data:
- Basic information: name
- Contact information: phone number, email address
- Customer activity: reading and interaction history from websites or electronic communications we send out, as well as technical information about the devices you use to visit the website, such as screen size.
Personal data is collected directly from you when you contact us by phone or through contact forms, or generated anonymously in connection with your use of our services and products.
The legal basis for generating anonymous statistics is Article 6(1)(f) of the General Data Protection Regulation (GDPR), which allows us to process information necessary to pursue a legitimate interest that outweighs the individual’s right to privacy. Our legitimate interest is to improve, detect errors in, and further develop our websites and services.
We use an ICT operating model in which external suppliers are used for the operation and maintenance of our internal IT services, including website hosting, case management/archive systems, and video conferencing solutions. All infrastructure and data are located within the EU/EEA or in countries that provide an adequate level of protection according to decisions made by the European Commission.
How We Use Personal Data
Delivery of Services / Entering into Agreements
We use your personal data to fulfill our agreements with you, for example when you order a product or service from us. The legal basis for this processing is that it is necessary for the performance of a contract with you.
Customer Relationship Management
We use your personal data to manage our customer relationship with you. This may include responding to inquiries, customer support, complaint handling, and correcting errors related to your customer relationship. The legal basis is that the processing is necessary for the performance of a contract with you.
Analysis, Business Development, and Service Improvement
We continuously work to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity and customer history. The legal basis for this processing is our legitimate interest.
Personalized User Experience
We tailor the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for this processing is our legitimate interest.
Sales and Marketing
We use personal data in connection with the sale and marketing of our products and services, for example by sending you emails. The legal basis for this processing is consent. Emails for these purposes are only sent following your agreement, such as by subscribing to a newsletter.
Customer Reviews
Occasionally, we publish customer reviews on our websites that may contain personal data. We always obtain the customer’s consent before publishing their name together with their review. The legal basis for this processing is consent.
System Monitoring and Error Correction
We monitor our systems for errors and issues. Some of these processes involve storing and processing personal data. The legal basis for this processing is our legitimate interest.
Security, Fraud Prevention, and Criminal Activity Detection
We process personal data in our efforts to protect our users and ourselves against fraud, misuse, and criminal activity. The legal basis for this processing is our legitimate interest.
Compliance with Legal Obligations
In some cases, we are required to process personal data in order to comply with legal obligations. An example is information related to sales, which we are required to account for and store in accordance with accounting legislation. The legal basis for this processing is that it is necessary to comply with a legal obligation to which we are subject.
Retention Period
We store your personal data only as long as necessary for the purpose for which the data was collected.
We delete or anonymize personal data once the purpose of the processing has been fulfilled, unless legislation requires or permits us to retain the information for a longer period.
For example, personal data processed based on your consent will be deleted if you withdraw your consent.
Your Rights
If you wish to exercise any of your rights, please contact us using the email address provided at the top of this page.
You are entitled to receive a response without undue delay and no later than one month.
Right of Access
You may request a copy of all information we process about you.
Right to Rectification
You have the right to request that we correct or supplement information that is inaccurate or misleading.
Right to Erasure
In certain situations, you may request that we delete information about you.
Restriction of Processing
In some situations, you may also request that we restrict the processing of information about you. This can be done by managing consents or reservations in our systems.
Right to Object
If we process information about you based on our tasks or a balancing of interests, you have the right to object to our processing of your personal data.
Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Lodge a Complaint
We hope you will let us know if you believe we are not complying with the rules of the Personal Data Act. Please first contact us through the communication channel you already have with us.
You may also lodge a complaint regarding our processing of personal data with the Norwegian Data Protection Authority (Datatilsynet).
Changes
If changes are made to our services or to regulations concerning the processing of personal data, this may result in changes to the information provided here. Updated information will always be easily available on our website.
Users of this website should therefore check the privacy policy regularly to stay informed about the latest version. Continued use of the website means that any revised privacy terms are accepted.